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Shipping & Returns

Product Prices
All prices displayed on our website are GST-inclusive.

Prices are updated on our website at least once every business day. (i.e. There is no need to confirm this by email or phone).

Order Acceptance Policy
All orders placed with us are subject to our acceptance. We reserve the right to decline (i.e. not accept) any order up to the point of the point of delivery of the order to you and an invoice for the order being issued to you. We will not dispatch an order until we have received payment in full for the total value of the order. Automatic confirmation of successful order placement and/or receipt and/or processing a payment for the order does not constitute acceptance of the order by us. If we decline your order after a payment for the order has been received/processed we will contact you with the details and refund the payment in full.

Product Availability
The availability information displayed on our website is extracted from our real-time inventory management and order processing system. Our website is updated with up-to-date stock information daily. Hence, if our website indicates that an item is in stock, it generally means that it is (i.e. There is no need to confirm this by email or phone).

Order Tracking
To track your order, please log into our website with your account and look at the My Account page. You will be able to see the status of all your orders. We also use the My Account page to display any additional information about your order. Please check the order progress regularly and contact us if there are any issues or concerns.

Order Cancellations
We are very strict with order cancellation and allow you to cancel the order up to the point when you commit to paying for the goods. Please research and choose the products carefully and consider how you pay for your purchase.

Payment Methods
We must receive cleared payment in full for the total value of the order before we will accept and start processing your order. The following methods of payment are accepted:

Credit/Debit Card (Immediate clearance)
Goods are usually shipped that day if order received before noon.

PayPal or Credit/Debit Card via PayPal (Immediate clearance)
Goods are usually shipped that day if order received before noon.

Electronic Bank Transfer (1 day clearance, depending on your bank)

Direct Bank Deposit into our account - Over the Counter (Immediate clearance)

Diet Challenge takes no responsibility for any delays associated with processing your payment by third-party financial institutions.

Diet Challenge or Natural Icons will appear on your credit card statement for orders placed with us.

Fraud Prevention
For certain Credit Card orders (i.e. based on fraud risk as determined by our automated fraud risk assessment procedures), we will undertake additional steps (as determined by our fraud prevention policies) to ensure the transaction is not fraudulent. These steps may include, but are not limited to:

Calling the customer and/or the owner of the credit card on a landline number
Verifying the landline number as belonging to the delivery or billing address
Validating the billing address specified on our website as matching the billing address provided to the credit card issuer
Requesting the courier to verify and record the identity of the recipient on delivery
Requesting a photocopy of the credit card to be faxed to us (to verify physical possession of the card)
Data Security
Diet Challenge online store uses the industry standard security protocol Secure Sockets Layer (SSL) to encrypt all sensitive information (like your credit card details) that passes between your computer and the Diet Challenge website. We employ the latest 128-bit encryption technology in all areas of the site which require you to provide your personal or account information. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in transit. So, when using an SSL capable browser, shopping on the Diet Challenge website is perfectly safe.

Also, when your provide credit card information on our website, it is passed directly to the bank via an SSL secured payment gateway and is at no stage stored on our website or in our database. This means there is no risk of your credit card information being stolen, even in the highly unlikely event of someone gaining access to our database.

Delivery Times
Normal delivery times for items in stock are 1-2 days from payment clearance. These timelines are guidelines only. Diet Challenge does not take any responsibility for any delays in shipping. Where possible we provide consignment details and postal tracking numbers to customers (in the order status), so please track your shipments. You should check the order history in the My Account area for information on your order.

Refund and Return Policy

Statutory Rights
No part of the Refunds and Returns Policy is intended to limit any rights or remedies customers may have under the Australian Consumer Law (ACL) or equivalent State and Territory legislation.

Refunds
Please research the products carefully before placing an order. We generally do not provide refunds or exchanges for incorrectly ordered goods or if you change your mind once you have received the goods. We take no responsibility for incorrect choice of product or for any product compatibility issues. The customer is ultimately responsible for researching the product specifications from the manufacturer and other resources and selecting the appropriate product to meet their requirements. For your convenience, we do provide manufacturer’s links for all products sold in our store.

Terms and Conditions
Terms and conditions are subject to change from time to time without prior notice. It is your responsibility to review the terms and conditions prior to placing orders on the website.

This policy was last updated on 14/09/2012

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